NeoVeQ Care
Track an order, check your warranty, learn about returns, or reach our support team.
Order lookup
Track your order
Enter your order number to see its current status and details.
Warranty lookup
Check your warranty
Look up the products covered under warranty using your order number. Warranty details for each product are on its product page.
Returns information
Returns
- If an item arrives faulty or not as described, contact us and we’ll make it right.
- Items should be returned in their original condition and packaging where possible.
- Reach our team on WhatsApp to start a return or ask a returns question.
Secure payment
Payments
- Pay with Mobile Money (MTN, Vodafone, AirtelTigo) or a debit/credit card.
- Payments are processed securely by a trusted payment provider — your card details never touch NeoVeQ servers.
- Every payment is confirmed on our side before your order is marked paid.
- All charges are in Ghana Cedis (GH₵).
Support
Need more help?
Chat with the NEOVEQ team on WhatsApp using the “Need help?” button on any page, or reach us through our contact page.
Contact us